Scope of analysis and verification for hospital certification

Responsibility: Healthcare Poland Audit and Certification Center.

Healthcare Poland Audit and Certification Center, offers a comprehensive analysis and verification of the compliance of hospitals with the requirements of the international standards of the Global Healthcare Travel Council (GHTC).

The goal of the process is to classify the facility as a GHTC-compliant provider, allowing the hospital to be included in the international medical tourism network.

1 GHTC compliance analysis and verification

The certification process will begin with a detailed analysis of the hospital’s operations in the following key areas:

(a) Compliance with RODO regulations and patient rights.

• Verification of patient data management systems, including medical records, for compliance with the European Regulation on the Protection of Personal Data (RODO).
• Evaluate procedures in place to ensure compliance with patient rights, such as the right to privacy, transparency of treatment processes and patient consent to data processing.

(b) Data security in accordance with NIS2

• Audit of the hospital’s IT infrastructure in terms of protecting medical records and securing data from cyber threats.
• Verification of encryption systems, access management and incident response plans in accordance with NIS2 requirements.

(c) Coding and interoperability standards

• Evaluate the medical record coding standards in use to ensure data interoperability, which is key in international patient circulation.
• Verify compliance with global standards, e.g. HL7, DICOM, ICD-10, which are required under GHTC.

(d) Quality of medical services

• Evaluation of clinical and organizational processes in the context of international quality standards, such as JCI (Joint Commission International) or ISO 9001 accreditations.
• Audit of procedures for receiving international patients, including service in foreign languages, access to translation, and processes for reporting and resolving complaints.

2 Proposed implementation model if deficiencies are identified

If the analysis reveals any gaps in compliance with GHTC requirements, the Center offers support in implementing appropriate corrective actions, which include:

(a) Planning corrective actions

• Preparation of a detailed plan to implement the missing items in accordance with international standards.
• Training of staff on GHTC standards and implemented procedures.

(b) Technical and operational support

• Implementing or upgrading IT systems to ensure compliance with data security and interoperability requirements.
• Development of internal documentation and policies in compliance with GHTC requirements, including data protection and quality management policies.

(c) Monitoring and pre-audit

• Conduct regular follow-up audits to assess the progress of implementations and prepare the facility for full certification.

3 Post-certification support

Once certified in accordance with GHTC requirements, the Center offers additional operational support to maximize the benefits of being part of the GHTC network:

(a) Collaboration with GHTC agents and networks

• The Center supports the process of establishing partnerships with agents and medical tourism brokers that provide access to international patients.
• Facilitate the hospital’s integration with GHTC platforms and recommender systems that refer patients to certified facilities.

(b) Direct patient referral

• Mediating the referral of international patients to the hospital through partner networks.
• Promoting the hospital as a facility that meets the highest quality standards in international rankings and on GHTC platforms.

(c) ESG strategy development (optional).

• Supporting the hospital in the development of a sustainability strategy, which further strengthens the image of the facility in terms of social and environmental responsibility.

The certification process conducted by the Healthcare Poland Audit and Certification Center provides a professional approach to analysis, implementation and operational support. Once successfully certified, the hospital will be fully prepared to provide services within the framework of the GHTC organization, which will open up new opportunities for international cooperation and increase accessibility for patients from all over the world. If you have any questions, we remain at your disposal and are ready to provide details of the process and quote the cost of the Certification.