Value stream · HCPL Department of Education
HCPL Academy (Healthcare Poland Academy) is a competence-development system for healthcare staff, run by Healthcare Poland Foundation together with the Polish Hospital Federation. We do not sell stand-alone courses — we build institutional capability: from registration desks and emergency departments, through IT and quality teams, to boards and physicians working with the latest therapeutic protocols.
A dedicated track for physicians — clinical immersions at international reference centres, advanced-medicine protocols and international knowledge-exchange credentials.
How to think about staff education
Training that changes nothing in the process is a cost. Training that ends with a working procedure, an audit of one’s own facility or an in-house trainer is an investment in hospital resilience. Every Academy programme is therefore built on four principles:
Shared core and profile overlays
Where patient age changes practice — patient communication, augmentative and alternative communication (AAC), aggression prevention — a programme has a shared core module and overlays: paediatric, adult and geriatric-palliative. A children’s hospital, a multi-specialty hospital with an ED and a long-term care facility choose different combinations of the same standard.
The education process — from diagnosis to audit
Each edition passes quality gates: programme approval, staff and facility readiness, delivery log, and a closing report with corrective actions.
- Diagnosis and selection. A short review of the facility — risk areas, regulatory duties, professional groups and headcount per area.
- Eligibility and funding. We check legal form, de minimis aid already used (SUDOP register) and possible sources: de minimis, the National Training Fund (KFS), the Development Services Database (BUR), FERS programmes or own budget.
- Delivery. A group module (usually online) and a workshop or one-to-one module on site. Project documentation is prepared together with the hospital.
- Validation and credential. Pre- and post-tests, practical tasks, simulations; the credential records outcomes, workload and assessment method.
- Embedding. Procedures, handbooks, a report or audit for the facility; in-house trainers and a post-edition review.
Credential ladder
Qualifications-framework levels are stated as a working reference (levels 4–7) until formally assigned under the proper procedure.
Scope of services and solutions — six pillars
Five-axis hospital package
For PFSz member hospitals, programmes are combined into a package that can be taken in full or in part:
| Axis | What the facility receives | For whom |
|---|---|---|
| 1. Accessibility | General training, specialist workshop and post-training advisory (e.g. website, ED or rules audit) | management, accessibility coordinator, IT/web, registration, patient-rights officer |
| 2. Augmentative communication (AAC) | Letter boards, staff training, ward protocol, specialist track | ED, neurology, ICU, neuro-rehabilitation, palliative care |
| 3. CyberC4HE | Knowledge base, board and CIO course, awareness training, tabletop; optional 360° diagnostics and SOC | director, CIO, DPO, administrative director, all staff |
| 4. BKiD | Four modules (communication, adverse events, aggression, burnout) with implementation materials | heads of wards, nursing managers, quality team, HR and OHS |
| 5. Commercial communication | Five modules: private-pay patient, international patient, pricing, negotiation, crisis | private-patient departments, marketing, operations management |
De minimis programmes — for hospitals and employers
De minimis aid allows competence development to be financed without burdening the facility’s budget — fully or in part. Commission Regulation (EU) 2023/2831 applies: EUR 300,000 per undertaking over any three-year period, counted jointly across all sources; eligibility is assessed on the day aid is granted.
A hospital incorporated as a commercial-law company is an undertaking without interpretive doubt — the simplest route to programmes financed with de minimis aid.
| Programme | Scope | For whom | Model |
|---|---|---|---|
| Accessibility in healthcare ready | 40 h including an audit of one’s own facility; 8–24 h variants, train-the-trainer | accessibility coordinators, middle management, registration, ED, IT | de minimis · KFS · BUR |
| Registration-desk communication: geriatric patients and dementia ready | 31 h: group lecture + one-to-one training with recorded phone calls | medical secretaries and receptionists, call centre | de minimis · KFS · BUR |
| “Accessibility Institute” (FERS) external operator | up to 32 h: 8 h general + 16 h workshop + up to 8 h advisory | undertakings of all legal forms, including SPZOZ units registered in KRS | PLN 0 · de minimis |
| Accessibility for business (PARP) external operator | 24 h + 15 h one-to-one advisory | entities with undertaking status | PLN 0 · de minimis |
| Circular-economy professionals external operator | 26 h | materials and waste management, procurement, environmental reporting, facility maintenance | PLN 0 · de minimis |
| NIS2 for businesses external operator | 23 h of training and advisory | suppliers and supply-chain companies covered by NIS2 | de minimis |
| Regional model: accessibility and safety pilot in preparation | approx. 3 months per area; the team conducts a real audit of its own facility under expert supervision | 30–50 people per facility; all providers in a region | PLN 0 · each entity’s own ceiling |
| AAC — specialist track and ED in review | 39 h (training → workshop → advisory) and an 8 h ED simulation workshop | ED, admissions, neurology, ICU, palliative care | de minimis |
| Accessibility coordinator — certification in review | 40 h + exam, recertification every 3 years | persons appointed under Art. 14 of the Accessibility Act | de minimis · KFS · BUR |
| ESG and circular economy in review | 8 or 16 h | administrative and technical management, procurement, ESG reporting | de minimis · KFS · BUR · FERS |
| BKiD M2 — adverse events in review | 12 h in-house workshop on the facility’s anonymised events | quality and risk team, heads of wards, medical director | de minimis · KFS · FERS |
| Identifying screen addiction and mental-health problems in children in review | 32 h: 16 h online + 16 h individual sessions | staff who observe patients: nurses, care assistants, registration, support staff | de minimis · FERS |
ready content-approved programme · external operator delivered within a grant scheme whose operator is responsible for participant eligibility · in review / in preparation syllabus complete, pending independent expert review — launched once completed.
National Training Fund (KFS) — a complement for every employer
KFS finances employee training through district labour offices and also constitutes de minimis aid. In 2026 it covers up to 70% of costs, and up to 90% for micro-enterprises. National priorities for 2026 include development of healthcare workers, digital and AI skills, and workplace communication and anti-mobbing — directly matching the Academy’s Digital and Psychological pillars.
Conditions worth knowing before applying
- In grant-operator schemes, participants are usually staff on employment contracts; contract-based staff may be excluded.
- The same person may take part in several programmes from different areas.
- The hospital provides the participant list and declarations of de minimis aid received; the remaining documentation is prepared jointly.
- FERS projects require, among other things, 80% attendance, knowledge validation (pre- and post-test) and 10-year record retention.
Students, graduates and people entering the sector
The Academy is not only for hospital staff. People just entering healthcare — final-year students, graduates in medicine, health sciences, IT and management, and career changers — can build a path from their first micro-credential to a partner-university diploma.
Individual participants can use public funding for skills development (including the Development Services Database and FERS projects at no cost to the participant) — we help choose the right path.
Who the Academy is for
Non-binding expression of interest
Submitting the form does not enrol you in any programme. Within 5 business days we verify eligibility and remaining de minimis headroom, prepare a maximum-scope recommendation for your facility and schedule a call with a coordinator.
global@healthcarepoland.pl +48 787 000 827
HCPL Department of Education · in cooperation with the Polish Hospital Federation and the CyberC4HE coalition
Legal bases: Commission Regulation (EU) 2023/2831 on de minimis aid; Polish Act of 19 July 2019 on ensuring accessibility for persons with special needs; National Training Fund rules for 2026 (Polish public employment services). Funding information is indicative — final terms are set by the agreement with the operator or labour office.
