The Cross-Border Medicine Department is responsible within the Healthcare Poland Foundation for international patients’ access to Polish healthcare providers and for developing medical travel (MEDiTOUR) based on quality and safety. It operates under Directive 2011/24/EU on patients’ rights in cross-border healthcare and Regulation (EC) No 883/2004 on the coordination of social security systems.
Leadership and team
- Maciej Kornacki — Director of the Cross-Border Medicine Department
- clinical support: Medical Care Department
- quality support: Centre for Quality, Audit and Certification (TQAMS standard)
Competencies
- the legal framework of cross-border healthcare within and beyond the European Union
- organisation of the international patient pathway: qualification, treatment, continuity of care
- assessment of facilities treating international patients against the TQAMS standard
- cooperation with insurers, payers and international partners
- promotion of Polish medicine on international markets, including the Three Seas region
Tasks
- building a network of verified facilities treating international patients
- handling enquiries from international partners and patients
- preparing facilities to serve cross-border patients
- developing the MEDiTOUR offer and patient information materials
- monitoring quality and patient satisfaction
Process scope
- Patient qualification — medical records, clinical opinion, facility selection
- Treatment plan — scope of services, cost estimate, schedule, consents
- Coordination — logistics, translation, patient liaison
- Continuity of care — discharge documentation, handover to the physician in the patient’s country
- Quality — facility assessment under TQAMS, handling of feedback and complaints
Procedures
- Intake of an enquiry from a patient or partner and verification of documentation completeness.
- Medical qualification involving the Medical Care Department.
- Selection of a TQAMS-verified facility and presentation of the treatment plan.
- Coordination of stay and treatment.
- Handover of documentation for continued care and patient satisfaction assessment.
Links within the Foundation system
The Department works with the Medical Care Department, the Centre for Quality, Audit and Certification and the Legal and Compliance Department; it leads the MEDiTOUR value stream.
Contact
Write to: maciej.kornacki@healthcarepoland.pl · global@healthcarepoland.pl
All departments: Medical Care and HCPL Academy · Clinical Research · Quality, Audit and Certification · Innovation · Cross-Border Medicine · Security and Civil Defence · Health System · Operational Excellence · Legal and Compliance
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